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What is ISO20000 certification?
ISO20000 is an organization-oriented service management standard, which aims to provide a model for establishing, implementing, operating, monitoring, reviewing, maintaining and improving IT Service Management System (ITSM). The ISO20000 standard focuses on the management of IT problems through "T Service Standardization", that is, categorizing IT problems, identifying the internal connections of the problems, and then planning, implementing and monitoring according to the service level agreement, and emphasizing communication with customers. The standard also focuses on the capabilities of the system, the management level required when the system is changed, financial budget, software control and distribution.
This standard applies to services such as IT consulting, system integration, IT education and training, IT system outsourcing, business process outsourcing, software and hardware maintenance support, etc. It also applies to IT service departments within the organization.